CustomerGauge is a software-as-a-service platform that helps clients improve retention,
using Customer Success and Net Promoter® methodologies. The system automatically
measures, analyses feedback and has close-loop tools to grow sales by retaining
customers better. Results are published and analyzed in real-time, using a highly
customizable and flexible reporting tool, which is scalable from small/medium companies
up to global enterprises.
Founders Adam Dorrell (CEO) and Camilla Scholten (COO) launched the company in
2008. Headquartered in Amsterdam (base for all development and marketing), it has
offices in Boston and a growing Asia/Pac business. Clients include Electrolux, Philips,
WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.
CustomerGauge was recently recognized for its growth in the Deloitte Fast50 companies
listing for 2015.